Skip to main content
GSMGuest Service Management
  • Platform
    • Platform overview
    • Guest experience
    • Hotel operations
    • AI assistant
    • Service Recovery & Insights
  • Solutions
    • Verified guest access
    • Guest requests
    • Text and voice
    • Staff delivery
    • Private feedback
    • Multi-property visibility
  • For hotels
    • Independent hotels
    • Hotel groups
    • Owners and general managers
    • Operations teams
    • Front office and guest relations
    • Department managers
  • Security & Integrations
  • Resources
    • How it works
    • FAQ
  • About
Log inBook a demo
Menu
  • Platform
    • Platform overview
    • Guest experience
    • Hotel operations
    • AI assistant
    • Service Recovery & Insights
  • Solutions
    • Verified guest access
    • Guest requests
    • Text and voice
    • Staff delivery
    • Private feedback
    • Multi-property visibility
  • For hotels
    • Independent hotels
    • Hotel groups
    • Owners and general managers
    • Operations teams
    • Front office and guest relations
    • Department managers
  • Security & Integrations
  • Resources
    • How it works
    • FAQ
  • About
Log inBook a demo

Review draft

Website Terms

Terms for using the public GSM marketing website.

Review draft

Pending German legal review

This page is a factual implementation draft based on GSM’s current website configuration. It is not approved for publication until reviewed by qualified German/EU legal counsel.

On this page
  1. Provider and scope
  2. Informational nature
  3. No contract through browsing or enquiry
  4. Acceptable use
  5. Intellectual property
  6. Product statements and demo material
  7. External links
  8. Availability and changes
  9. Liability
  10. Privacy
  11. Governing framework
  12. Changes and severability

On this page

  1. Provider and scope
  2. Informational nature
  3. No contract through browsing or enquiry
  4. Acceptable use
  5. Intellectual property
  6. Product statements and demo material
  7. External links
  8. Availability and changes
  9. Liability
  10. Privacy
  11. Governing framework
  12. Changes and severability

1. Provider and scope

This website is provided by Mohamed Elsayed, trading as GSM. These draft terms apply to the public GSM marketing website and are intended primarily for business users, hotels, hotel groups, partners, and professional enquiries.

These terms are not the GSM SaaS customer agreement. Separate signed agreements govern GSM products and paid services.

2. Informational nature

Website content provides general company and product information. It is not individual operational, legal, security, procurement, or compliance advice. Availability, configuration, integrations, and rollout depend on a separate agreement and project scope. Fictional property and sample data are demonstrations only.

3. No contract through browsing or enquiry

Browsing this website, emailing or contacting GSM, or requesting a demo does not create a paid-service contract. GSM may accept or decline an enquiry or demo request. Commercial commitments require a separate written agreement or explicit order confirmation.

4. Acceptable use

You must not use the website to:

  • carry out unlawful or deceptive activity, impersonation, or infringement of third-party rights;
  • send spam, malware, or abusive automated submissions;
  • attempt to bypass Turnstile, request guards, or other reasonable security controls;
  • probe security without written authorization or interfere with website availability.

This section does not prevent legitimate security reporting or lawful access to public information. Security concerns may be reported to info@gsm-global.com.

5. Intellectual property

Website text, design, branding, graphics, and product representations are owned by GSM or used with permission unless stated otherwise. Ordinary viewing and linking are allowed. Copying, republishing, commercial exploitation, or misleading use requires permission or an applicable legal exception. Third-party marks remain the property of their respective owners.

6. Product statements and demo material

Features may be available, configured per project, foundation, or planned. Demo and sample hotel data are fictional. The website makes no customer-result guarantee and implies no security certification or universal integration. Final product scope is defined in customer documentation.

7. External links

External websites are controlled by their operators. GSM does not automatically adopt external content, and links are provided for convenience where used. Mandatory liability remains unaffected.

8. Availability and changes

GSM may maintain, change, suspend, or discontinue website content. Uninterrupted website availability is not promised. This does not limit obligations accepted in a separate customer agreement.

9. Liability

Draft for German legal review. Nothing in these terms excludes or limits liability where exclusion is prohibited, including liability for intent, gross negligence, injury to life, body, or health, fraudulently concealed defects, guarantees expressly given, or mandatory statutory liability.

For simple negligence, liability is intended to be limited to breach of obligations whose fulfilment is essential to proper use of the website and on whose fulfilment users may regularly rely. In that case, liability should be limited to foreseeable loss typical for the relevant obligation, subject to counsel confirming the wording and all mandatory law.

10. Privacy

Personal data is handled according to the Privacy Policy and the website’s current technical configuration.

11. Governing framework

Draft for counsel review: German law applies, subject to mandatory rules that cannot lawfully be excluded. Statutory rules on jurisdiction apply.

12. Changes and severability

These website terms may be updated when the website, its use, or applicable requirements change. If a provision is invalid or unenforceable, the remaining provisions are intended to remain unaffected to the extent permitted by law; the invalid provision is not automatically rewritten. A final effective date will be set only after legal approval.

Document status

Pending reviewNo publication date set
GSMGuest Service Management

GSM is a hotel guest-service operations platform connecting verified guests, multilingual AI assistance, and hotel teams in one controlled workflow.

Platform

  • Platform overview
  • Guest experience
  • Hotel operations
  • AI assistant
  • Service Recovery & Insights

For hotels

  • Independent hotels
  • Hotel groups

Resources

  • How it works
  • FAQ
  • Security & Integrations
  • Security Overview
  • Contact

Company

  • About GSM
  • Book a demo
  • Log in

Legal

  • Privacy
  • Terms
  • Imprint

GSM · Germany

info@gsm-global.com

© 2026 GSM. All rights reserved.

AI handles the conversation. GSM handles hotel operations.